Frequently Asked Questions

Getting Started

What is QUJO?

QUJO is an all-in-one website builder designed for creators, small businesses, and anyone tired of paying for endless plugins and add-ons. For one simple monthly price, you get everything you need: website hosting, forms, blog, analytics, SEO tools, and more.

How is QUJO different from WordPress, Squarespace, or Wix?

No plugin tax. Traditional platforms nickel-and-dime you with plugins and add-ons. Want forms? Extra. Analytics? Extra. SEO tools? Extra. With QUJO, everything is included from day one.

Who is QUJO for?

• WordPress refugees tired of managing plugins and security updates
• Linktree escapees who want a real website, not just links
• Small business owners avoiding Squarespace add-on creep
• Creators and freelancers who need to ship fast
• Side project builders who want simple, affordable hosting

Pricing & Billing

How much does QUJO cost?

We offer three simple plans:

Annual billing saves you ~15%. All plans include all features - no hidden costs or premium add-ons.

Is there a free trial?

Yes! New accounts get a 10-day free trial of the Pro plan. You can explore all features before deciding. No credit card required to start the trial.

Can I cancel anytime?

Absolutely. You can cancel your subscription at any time from your account settings. Your sites will remain accessible until the end of your billing period.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our payment processor, Stripe. We also accept many debit cards and some international payment methods.

Is my payment information secure?

Yes. We use Stripe for payment processing, which is PCI-DSS Level 1 certified - the highest level of security certification. We never store your credit card numbers on our servers. All payment data is handled directly by Stripe.

Do you offer refunds?

• Annual plans: Full refund within 14 days of purchase
• Monthly plans: No refunds for partial months, but you can cancel anytime
• Accounts terminated for Terms violations: Not eligible for refunds

Features & Functionality

What features are included?

Every QUJO plan includes:

• Visual Editor: Drag-and-drop page builder
• Templates: Professional starting points for any industry
• Blog: Full-featured blog with categories and RSS
• Forms: Contact forms, surveys, lead capture
• Analytics: Traffic, engagement, and performance metrics
• SEO Tools: Meta tags, sitemaps, structured data
• Custom Domain: Connect your own domain
• SSL Certificate: Free HTTPS for all sites
• CDN: Fast global content delivery
• Media Library: Image and file management
• Custom CSS/JS: Full control over styling and functionality
• Email Notifications: Form submissions and alerts

Can I use my own domain?

Yes! You can connect any domain you own to your QUJO site. We provide simple instructions for DNS configuration, and your custom domain will be secured with a free SSL certificate.

Do you offer templates?

Yes, we offer a growing library of professionally designed templates across categories including:

• Agency & Business
• Portfolio & Photography
• Restaurant & Food
• Event & Booking
• Bio Links & Personal
• And more...

All templates are fully customizable through our visual editor.

Can I add custom code?

Absolutely. You can add custom CSS and JavaScript to any site through the Site Settings. This gives you complete control over styling and functionality.

What about e-commerce?

E-commerce functionality is available as a premium plugin. This includes product catalogs, shopping cart, and integration with payment processors.

Technical Questions

Where are QUJO sites hosted?

Your sites are hosted on Cloudflare's global network, which means:

• Fast: Content served from 300+ locations worldwide
• Secure: Enterprise-grade DDoS protection
• Reliable: 99.99% uptime SLA

What's your uptime guarantee?

We target 99.9% uptime. You can check our current status at status.qujo.com.

Can I export my site?

Yes. You can export your website content from your account settings. We believe in data portability - your content is yours.

Do you support multiple languages?

You can create content in any language. Our editor supports RTL (right-to-left) languages like Arabic and Hebrew. Multi-language site management with language switching is on our roadmap.

What browsers are supported?

QUJO works best on modern browsers:

• Chrome (last 2 versions)
• Firefox (last 2 versions)
• Safari (last 2 versions)
• Edge (last 2 versions)

Sites you create will work on all modern browsers and are automatically mobile-responsive.

Account & Security

How do I create an account?

Visit app.qujo.com/signup and sign up with your email address. You can also sign up using Google or GitHub for faster onboarding.

How do I reset my password?

Click "Forgot Password" on the login page, enter your email, and we'll send you a reset link. Links expire after 1 hour for security.

Is two-factor authentication available?

Yes, we support two-factor authentication (2FA) using authenticator apps. We recommend enabling 2FA for enhanced account security.

Can I have multiple team members?

Yes! Depending on your plan:

• Starter: 1 team member
• Pro: Up to 3 team members
• Agency: Up to 10 team members

Team members can have different permission levels (Owner, Admin, Editor).

What happens if I delete my account?

When you delete your account:

1. Your sites are immediately taken offline
2. Your data is queued for deletion
3. All data is permanently deleted within 30 days
4. Backup copies are purged within 90 days

This action cannot be undone.

Content & Policies

What content is not allowed on QUJO?

We maintain a safe platform for everyone. Prohibited content includes:

• Child sexual abuse material (CSAM) - zero tolerance
• Illegal activities, hacking, piracy
• Malware, phishing, or fraud
• Harassment, hate speech, or violence
• Copyright infringement
• Spam or deceptive content

See our full Terms of Service for complete details.

What happens if I violate the Terms of Service?

Depending on severity:

• Minor violations: Warning and request to remove content
• Serious violations: Immediate account suspension
• Illegal content: Removal and report to law enforcement

You can appeal enforcement actions by contacting legal@qujo.com.

How do I report abuse?

If you encounter content that violates our Terms, report it to abuse@qujo.com with:

• URL of the violating content
• Description of the violation
• Any supporting evidence

We investigate all reports within 24-48 hours.

Do you comply with DMCA takedown requests?

Yes. We follow the Digital Millennium Copyright Act (DMCA) procedures. If your copyrighted content is being used without permission, send a DMCA notice to dmca@qujo.com. See our Terms of Service for full DMCA procedures.

Privacy & Data

What data do you collect?

We collect only what's necessary to provide the service:

• Account information (email, name)
• Content you create
• Usage analytics
• Device and browser information

We never sell your data. See our Privacy Policy for complete details.

Are you GDPR compliant?

Yes. We comply with GDPR for European users. You have the right to access, correct, delete, and export your data. Contact privacy@qujo.com to exercise your rights.

Are you CCPA compliant?

Yes. California residents have additional rights under CCPA/CPRA. We do NOT sell personal information. Contact privacy@qujo.com for data requests.

Where is my data stored?

Your data is stored on secure servers in the United States using Cloudflare and PlanetScale infrastructure. All data is encrypted in transit and at rest.

Support

How do I contact support?

• Email: support@qujo.com
• Help Center: docs.qujo.com
• Community: Discord

What are your support hours?

We aim to respond to all support requests within 24 hours on business days. Critical issues (site down, security) are prioritized.

Do you offer phone support?

Currently, we offer email and chat support only. This allows us to keep prices low while providing thorough, documented assistance.

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